Shipping Policies

Electrobot Private Limited ("we" and "us") is the operator of (https://electrobot.co.in) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Part Code of a product may vary, if new part code series have been issued by brand and older version has gone absolute. We provide assurance the product name and specification as mentioned in our website, you would receive the same product.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

Electrobot will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Electrobot) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

1. Transit Time Domestically
   In general, domestic shipments are in transit for 2 - 7 days from date of dispatch
2. Dispatch Time
   Orders placed before 02 PM will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3. Change Of Delivery Address
   For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4. Shipping Providers
   Electrobot will ship to addresses using Fedex, Bluedart, Exom Express and Delhivery only.
5. Items Out Of Stock
   If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
6. Delivery Time Exceeded
   If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

1. Sales Tax
   Sales tax has already been applied to the price of the goods as displayed on the website

8. Cancellations

If you change your mind before you order have been dispatched, we are able to accept cancellation request. If an order has already been dispatched, please refer to our refund policy

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

1. Process for parcel damaged in-transit
   We will process replacement as soon as the courier has completed their investigation into the claim.
2. Process for parcel lost in-transit
   We will process replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
3. Change Of Delivery Address
   For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4. Shipping Providers
   Electrobot will ship to addresses using Fedex, Bluedart, Exom Express and Delhivery only.
5. Items Out Of Stock
   If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
6. Delivery Time Exceeded
   If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

10. Customer service

For all customer service enquiries, please phone us at 01140582625/sales@electrobot.co.in