Refund Policies

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

At Electrobot We have 7 days replacement policies. Under usual circumstances we don't provide refund on our products. We only offer replacement of same product or different product of equivalent or more value. For courier damage, different or damaged product received user havr to raise replacement request within 24Hrs of receiving of the product.

RETURN PROCESS

To return an item, please email customer service at sales@electrobot.co.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Product with all the accessories, proof of purchase and return form, and mail your return to the following address:

Electrobot
Attn: Returns
RMA #
TA95, Okhla Main Road,
Tughlakabad Ext, Delhi 110019
India

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us for the first 2 days of replacement, after that costumer need to send the product to us or the brand service center.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

In case they payment mode selected is Razorpay, in that scenario, if costumer requests cancellation at any stage, convinience fees(3%) will be deducted from the amount to be refunded.

EXCEPTIONS

The following items cannot be refunded:

Assembled Desktops

For defective or damaged products, please contact us at the customer service number below to arrange a exchange. Once part payment is made no refund will be made

Please Note

A 5% restocking fee will be charged for all returns in excess of Rupees 1,000.00.

QUESTIONS

If you have any questions concerning our Privacy Policy, please contact us at: info@electrobot.co.in